Below are the commonly
asked questions about installing software and using on BlackBerry:
Q. Your application is
not showing in the Application Loader's list of applications. A. The most common reason for this problem is that Desktop
Manager is missing the System Handheld Software that complements it and
allows it to properly install 3rd party applications. Sometimes the
Desktop Manager itself may also need to be updated to its latest
version. See the third question below.
You may also want to try and add the application manually through the
"Add..." button in the BlackBerry Desktop Manager. You will need to
locate and specify its ALX file, which is a description file containing
the list of all files that need to be installed. It is called ALX
because of its extensions, which is ".ALX"; its full name will vary
depending on the application being installed.
BlackBerry Desktop Manager returns "No
additional applications designed for your handheld were found" error
when trying to manually add an application (an ALX file). A. This used to be a problem in older Desktop Manager versions.
It was caused by lack of BlackBerry System Handheld Software on the
desktop side. BlackBerry Desktop 4.7 and higher automatically download
the necessary System Handheld Software so you should not be seeing this
Q. When I
run Application Loader and go to the "Handheld Application Selection"
screen as per your instructions, there are only your applications /
there are no applications listed there. A. Same as above - download and install both the latest
Desktop Manager and the System Handheld Software for your phone model.
Q. What is
"System Handheld Software" and where do I find it? A. Desktop Manager 4.7 and later takes care of installing it for
you. For reference purposes, you can find an
answer to this question
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